I purchased six tickets to Hamilton on 12/1/21. This is not a solicitation from a lawyer. There is a chance that StubHub will settle the case in the future. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. The first person I spoke with said that the tickets had been sent. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. I had to spend hours on the phone with StubHub just to get them to do their job. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. . Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. It was also worth 120% of the original order price. MLB, Ticketmaster, and StubHub Named in Ticket-Refund Lawsuit I was offered alternative tickets. Before commenting, please review our comment policy. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. A California class-action lawsuit has been filed against the ticketing site StubHub. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. They sell you things they don't actually own and if there's an error, too bad for you. They too should be held accountable. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? While the shows are postponed you are in limbo. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Tickets are 100% guaranteed by FanProtect. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Print. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For I call Stubhub. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. THEIR GUARANTEES ARE A LIE. It is the world's largest ticket marketplace. I have not received any information on recovery of my money yet. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. The NHLs suspension caused a spike in the number of e-tickets sold. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. So Farley filed a credit card dispute against them, and won back his $600. Solved: adele show refund - StubHub Community On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. StubHub - Wikipedia Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. CEO Baker is just another crook collecting money he never earned. It is possible to request a refund on a purchased StubHub ticket manually. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. The case is based on an NHL game that was canceled because of a strike. This is the first time I have been using this website. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. This is a major change for the ticketing industry. Punk Rock Bowling and Music Festival Tickets - StubHub Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Get buying tips about Ticket Websites delivered to your inbox. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans Despite the alleged deception, the company's policies did not reflect the actual . It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! StubHub has stated that they will provide no comment on pending litigation. The MDL transfer order can be found here. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Please add me to this class action against STUB HUB. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. 19. Please use any other ticket resale company this one doesn't care about their customers. They told me to sell them. I am not good at technology. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. The case seeks monetary damages and restitution remedies for consumers. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com Furthermore, is there a class action suit against Ticketmaster? settlement administrator or your attorney for any updates regarding I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. I tried contacting support and I kept getting the same response. Terms and Conditions. Should You Become a Constitutional Lawyer? Buy sports, concert and theater tickets on StubHub! They sent me tickets for a baseball game on the wrong day. Class Action Lawsuit Against StubHub - LAW LID The suit also calls for a return of customer trust. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Either take their alternative or take a refund. The new policy offerers a coupon. Show was cancelled on 12/29/21 the day of the show. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Matthew McMillan Settlement Combined with viagogo, we now span 90+ countries around the world. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. I had to do all the work, not them. Fan rewards: StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico This field is for validation purposes and should be left unchanged. StubHub to refund over $3 million to more than 8,500 Colorado customers StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Angry Fans Say First the Concerts Were Canceled, Then the Refunds It promises a full money back refund in the case of a canceled event. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. According to the filing, McMillan purchased two tickets to an NHL game in early March. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 Subscribe for full access to The Hollywood Reporter. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund I was a part of this fiascoplease add me. You must contact the Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. New cases and investigations, settlement deadlines, and news straight to your inbox. Do You Have to Pay Taxes on Lawsuit Settlement Money? AG Racine Announces Settlement With StubHub Over - Washington, D.C. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. 2023 The Hollywood Reporter, LLC. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. https://topclassactions.com/wp-admin/admin-ajax.php. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Gender Discrimination against Transgender and Nonbinary People. StubHub is the origin source of the transaction. Sign up to receive our free weekly newsletter. FAQ. Bought tickets 2 months in advance for basketball game, never received them. 01-21-2022 10:07 AM. I patiently called Stubhub over multiple phone calls and followed all of their instructions. She told me this escalation process would take 3-5 business days. expected to be mailed out. Wisconsin residents could get ticket refunds after StubHub settlement The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. At the same time, buyers expect immediate refunds. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I want my refund from them as well. I was informed they could not secure the tickets from the seller. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. At regular volume, we can afford to take that risk. | The plaintiffs may also opt to file a lawsuit on their own. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. The lawsuit cites several examples in which the site failed to make refunds. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. StubHub To Refund Canceled Events After Pandemic Complaints Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. The federal court ruling in the case is a consent judgment between the parties. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. The law required StubHub to refund all eligible buyers before May 3, 2021. Through this action, we hope to provide people some small bit of relief during this uncertain time.. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers Lied to me and stole from me. Still have tickets to the cancellation. He was promptly told no because the game was not technically canceled, only postponed. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. The company is accused of failing to resolve complaints from tens of thousands of customers. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Singh says the reasoning is the financial impact from coronavirus. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Day of the event, I downloaded the tickets only to find they were for the wrong event. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. According to the filing, McMillan purchased two tickets to an NHL game in early March. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. No refund bottom line. I bought my tickets under a much different safety expectation. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Things You Should Know. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. Mobile app: document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement StubHub refund ruling highlights Calif. precedent companies despise StubHub Settles For More Than $9.5 Million With Customers Denied Cash your claim status, claim form or questions about when payments are The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year.