Mohamad Kabeel. I had mine set up so that it only "beeped" when I went on mute/unmute. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. cant get the mute to work on the legend this way. MS Teams is not the one telling the headset to speak, it's the headset having that configuration. Plantronics . I had same problem with 2 consecutive Voyager Legend's . So, time has passed, but the audio feedback that mute is on or off is really annoying. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. Apr 7, 2017 by This Plantronics has sensor to turn off once I remove it from your ear. Bug with Plantronics Backbeat Pro 2 and Windows Desktop App It has to be some kind of manufacturing defect. It would simply do nothing. Voyager Focus UC: How to Turn Off Windows System Tray Mute Notifications Nov 3, 2022, 5:42 PM. I have quit, and rebooted, and it still happens. The unit I have has been working perfectly since new and almost 10 months old. 5. Have to press the call answer/end button before the mute button will work in Teams. I have two Voyager Legends and both are bad. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. Bugs with Muting and Mute Mic Sync on Cisco Webex Meetings Version 40.8 iPhone Settings > Bluetooth > On*. Plantronics Headset Auto-Mute Fix Anthony Gerdes. I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). Then randomly they will go back to working. Disconnecting it from the laptop then let the phone work perfectly. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. I have replaced the headset twice from service centre, Not on mute, software up to date. But Microsoft should fix this or give a setting to switch off this feature/bug. Dec 15, 2021. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. And the so called voice system never works. BT 600 ( 2 units) You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. Plantronics Hub Known Issue: Mute Stuck On After Quitting Hub @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. 3. after working perfectly for a couple months, i am now inaudible to parties i call. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). Possible Human Interface Device conflict or missing drivers. It is a real problem. Mute rarely works for me. I have been using Aftershokz for a year and it only started happening after a Teams update. You can mute and unmute your headset using Plantronics Hub. Just got it back few days ago. Teams call or Teams meeting? Plantronics Voyager 5200 Troubleshooting Guide - Headset Advisor SHOW DEAL. Mute on/off alerts Mute reminder Headset to PC radio link . 0 comments. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. Try this - put a piece of tape over the two holes next to the call button. Ricky Soewardy. To mute or unmute your headset, click the headset icon in the System Tray. It will upload the log files to help us debug the issue. Your phone, tablet, or computer may not support call control functionality. The headset already gives an in-ear mute on, mute off (configurable). This is common with your model and the Plantronics Legend. It even announces mute on, mute off so it is recognizing the mute action. How do I unmute my Plantronics headset? Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. Then soaked for a couple more minutes. First thing you do is make call then check to see if the mute is on! So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. @gonzoxxxxx. I try to pair with another phone, but the problem persist Any ideas? This sound is annoying. ), which allowed you to keep the WebEx app unmuted, while using a . Android Settings > On > Scan for devices*. Picking it back today, I decided I wanted to know the reason and I found it and a solution. Simply download the Plantronics hub (application) on your device. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! It looks Teams provided a stronger functional connection between Teams and headset devices. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Scroll to the settings and turn off the headset sensors and HD voice. You can mute and unmute your headset using Plantronics HUB. I have same issue with my Voyager 5200. 10% OFF. I had the same problem where I can hear callers but they cant hear me. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. So weird / annoying. You can't turn this one off completely AFAIK. Teams call controls on jabra headset not working. Plantronics USB audio devices randomly cut off on Microsoft Teams OSX I have a new Plantronics Voyager UC and I have the same problem. 2023 Plantronics, Inc. All rights reserved. Since we are using Plantronics headsets we already contacted . OpenMic While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. I also haven't found the setting to turn this off. I have updated the software and tried it on Windows and Mac. its all up to date using hub software. Press question mark to learn the rest of the keyboard shortcuts. Teams call controls on jabra headset not working All good now. To mute the device, click Mute. I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. I download/install the software with my windows 10. This also worked for me but on a Voyager Edge. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Can we please get these settings back? The headset will continue to give a triple beep every 15 seconds. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. How to wear the headset: 1. Then wiped off with a paper towel. 3. Ive reinstalled the software and it seems to randomly work sometimes and not others. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". I'm curious to see if this fixes any other set than mine Apr 21, 2017 by Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. please fix that! Could be many times a day or may go a week without. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Any other suggestion? Yep, it works great. According to your screenshot, it seems this issue is persist in your own Teams meeting. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. Find answers to your questions by entering keywords or phrases in the Search bar above. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! Will allow me to hear the tone of the keys being pressed. @rickhyne. Not sure what headset is best for you? This does not work on Voyager Focuc UC. Check that your headset is defaulted as the audio device for your phone or computer. any ideas what's happened? Deal. i have the same problem exactly like yours but no solution worked for me , are there any advices? Microphone issues Plantronics Voyager Edge - iFixit User experience lays down on the ground here! Before everything worked fine. Maybe you can check Jabra settings. Dec 6, 2020 by Ravi Hossur Savi 8220 will not stay muted in MS Teams : r/plantronics - reddit You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. the logitech logo on a silver button). If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. On my HP ProBook 450 G4 i have the same Problem. Any ideas? I had the same issue. It continutes as long as I have a call open. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. Valentina F, sb.fitness79 in most companies like mine installing any other software is prohibited. If I use the laptop default, build in speaker, the issue is gone. I cannot find how to avoid the sounds "mute on" "mute off" in Teams I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. Honestly for a headset this expensive, these types of issues are completely unacceptable. more likely Teams changed something in how they recognize the button press. Press the mute/unmute button to unmute the device; press OK. 1. Yes & yes, 3. @hamburger42862. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. You can disable this using Planatronics software. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. 5. I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. Dave Blankenship. Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. 10-17-2017 How do I get my Plantronics headset off mute? - gudevsoc.com After logging in you can close it and return to this page. @thetelecoms9193, I have the same issue. Yes, I did so but I treat it as workaround. Adam Ratcliff 11. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. Im having the exact same probem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks for your advice. The headset icon turns green to indicate the device is unmuted. I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. The sound in my headset is distorted or I can hear and echo. I have the exact same problem starting from a couple of days. Hopefully Microsoft will address the issue. The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). 2. iMac connected with BT 600 I was able to disconnect the voice using the Plantronics Hub! A talk time voice alert means sensors are working. Click on Speakers and open its Properties by clicking below. Plantronics HUB: How to Mute/Unmute the Headset make sure that you have your headset selected and that your headset is powered on. "my headset is stuck on mute and yes i have try the mute - Best Buy Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Modify your mute settings in Plantronics Hub for Windows/Mac. heartbeat927 Need help finding the best headset for your situation? It's a great product, but while i can change volume and mute calls . My 5200 pairs up with my S7 and my A10e. J recently had the same issue, but I'm using a Plantronics headset. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. I have the same issue. 05:53 AM But the best would be to have some configuration possibility here. With mute still on, end the call (either from the device or Lync). I have the same problem. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. like i'm breaking up. Jul 6, 2018 by Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. Deal. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Losttexan, Olawale Yussuff I also have the same exact issue (In my case, also happen to use Aftershokz). (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. Identical problem here. Mute on/off problem with Plantronics BT300M - Microsoft Community Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. ESC followed by F8 or F10 toggles the Mute function. Not sure what I'll do. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. Thank you very much! After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it. 1. Not sure I agree here! Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. In the Control Panel, click System. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . I doubt this voice is come from your microphone device. Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. Dave Blankenship. All of a sudden, nobody could hear me. Probably will go back to a wired headset. Push voice/mute button found on underside of mic boom. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Plantronics replaced it, and new one got same issue within a week. Plantronics Wireless Headset Reset Guides- Troubleshooting I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! Poly Voyager Focus UC User Guide - Manuals+ If you found a solution, please let me know! Check that your boom microphone is aligned correctly with your mouth. I considered it broken and bought a new one. This is delivered by your headset manufacturer. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. How do you disable mute and unmute audio feedback? - Cisco Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Seems some of my coworkers with the same headset don't have issues after the same update. The following article provides information about the Dell WH3022 Pro Stereo Headset. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? For Example. https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky May 31, 2017 by Mic works with voice recorder but not on zoom or meet. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. Turn off "Mute On/Off" voiceover? : r/MicrosoftTeams - reddit Sander ten Wolde, Dave Blankenship it can be disabled from "services" app by changing startup type to Disabled, but that takes effect after restart. and our Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. They have the same microphone issue. Plantronics Voyager Legend Headset Review | TalkingPointz My problem seems to come from my Plantronics software installed with the Plantronics headset. And, it might not even be on mute?!? Looks like I'm not the only one by far!? The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue.