Copyright 2000-2023 MacRumors.com, LLC. You reassure customers when delivering product diagnoses and potential solutions. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. I worked for Apple in a Connecticutstore from October 2010 through May 2012. We were thanked for coming and then excused once we had completed our quiz. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. However, you may visit "Cookie Settings" to provide a controlled consent. Analytical cookies are used to understand how visitors interact with the website. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. The best part of working for Apple: It had to be launch days! When a customer needs assistance, you quickly assess their situation. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. about 30,000 full- or part-time retail workers. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. How to Become an Apple Certified Technician - Technibble Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Come eager to listen and learn from your team, your mentors and your customers. Review information and details about the policies, terms, and conditions for Apple training programs. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Take proctored certification exams from your home or office. As businesses become more reliant on technology, the need for security professionals will continue to grow. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Working as a Technical Specialist at Apple: 325 Reviews - Indeed The mob used the electronics in the store to play music and record their dance routine. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Youre supporting people. Technical Expert Apple Store Interview | Questions Asked | Apple Retail Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. We're committed to being your source for expert career guidance. For more details and to apply, visit macadmins.org. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Salrios de Training And Technical Assistance Specialist da empresa ICF Add to Favourites IN-Technical Specialist. These cookies ensure basic functionalities and security features of the website, anonymously. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Get discovered. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. You reassure customers when delivering product diagnoses and potential solutions. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. . As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Learn more (Opens in a new window) . Discover even more benefits of doing what you love. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Review the relevant exam preparation guide for detailed instructions on how to prepare. They may also move into management positions. Apple Inc. All rights reserved. Both full-time and part-time jobs are available. A woman in tears came into the store because she had dropped her phone in the water. How to become an Apple Certified Macintosh Technician Apple Technical Specialist Job Description: Salary, Duties, & More I agree to the Privacy Policy & Terms and Conditions. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Please note that all salary figures are . Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Along the way, youll be updating your technical know-how and educating team members about technical issues. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. This cookie is set by GDPR Cookie Consent plugin. Own your learning schedule with self-paced, online courses. Youll grow your career skills, too, because leaders here take an active role in your professional development. Great offering by Apple! At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. You also have the option to opt-out of these cookies. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Apple training delivers everything you need to learn about the technologyonline and on your time. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. We will work with applicants to make any reasonable accommodations. Apple is a drug-free workplace. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple Introduces New Professional Training Courses and - MacRumors They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Your work hours will be based on business needs. Copyright 2023 Apple Inc. All rights reserved. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. For more details and to apply, visit, Apple Professional Training courses are available now at. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. At Apple, were not all the same. Under a partnered program of KellyConnect for Apple. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. I will never forget them. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Your day in the Apple Store is filled with a range of focused support and service tasks. Page Turning Animation is Back! Apple Professional Training courses are available now at training.apple.com. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. A selection of macOS tips to make your Mac life a more effortless experience. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. At other times, you refer customers to support team members who get them up and running again. Our training team can help you book training for your organisation or for a third party. The entire store team benefits from your commitment to providing the best care for customers. We also use third-party cookies that help us analyze and understand how you use this website. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Learn more about the E-Verify program (Opens in a new window) . Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The next 10 days were essentially "Apple boot camp." After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Apple participates in the E-Verify program in certain locations as required by law. Access your favorite topics in a personalized feed while you're on the go. You may be communicating with other technicians, engineers or managers. Our training team can help you book training for your organisation or for a third party. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. . attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Youll need to be flexible with your schedule. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. After submitting my application it was a waiting game. And thats our greatest strength. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. You know, just like the things we make. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. You maintain composure and customer focus while troubleshooting and solving issues. 50 features and changes you might have missed in macOS Ventura. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Another perk of working there: Customers love Apple, so my days were often pleasant. Top editors give you the stories you want delivered right to your inbox each weekday. And be amazed by what it does for yours. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Apple is an equal opportunity employer that is committed to inclusion and diversity. We draw on the differences in who we are, what weve experienced, and how we think.