staysure customer service staysure customer service

.wsite-phone {} Dear Eric,Thank you for your 5 star review. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. 11 Staysure reviews. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. - Calling from outside the UK: 0044 1604 210 845 .wsite-button-inner {} If you need to cancel your policy please click here. var STATIC_BASE = '//cdn1.editmysite.com/'; The process took 1 week. Thursday 29 December: 8:30am 8pm We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Check out what 241,874 people have written so far, and share your own experience. I always use Staysure for holiday insurance. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. span.icon-caret.is-active svg { a:hover, Warm regards,Ross, Information provided by various external sources. Staysure is a trading name of TICORP Limited. .wslide-caption-text {} If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Training team really try hard and overall enjoyed it. If youd prefer to speak to a member of the team on, please call us on: .wsite-phone {} .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Team leader will tell you they will call customer back 3 working days later. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Kind regardsSophie. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. I think it may be that I included the symbol. Thank you for posting your feedback and for recognising we have fantastic people in the business. The People Team. The team leaders judged me not being in without any understanding. Dear WAMM71,Thank you for your 5 star review. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"

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• \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, Verify your email to use filters. (Madrid), Espaa. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Have a fantastic holiday. The advisor was very helpful and explained the various options available. I contacted you twice. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. The HR Team. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Staysure take all feedback relating to our products and services seriously. Having problems? Unhappy with your Staysure experience? Staysure hiring Customer Service Insurance Agent in Northampton My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. function initCustomerAccountsModels() { Create your My Staysure account, or login here. | Read 207,881-207,900 Reviews out of 208,075 Were available during the following times: Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Warm regards,Siobhan. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} } Well always be on hand with guidance and support to help you get the results youre looking for. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Used chat and phone. Saturday 24 December: 9am 3pm Date of experience: March 13, 2016 Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Staysure Customer Service Reviews | Glassdoor Thank you for posting a comment. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Britannia House, If you need to cancel your policy please click here. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. } Have a fantastic holiday. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Sometimes the Customers are not vey nice. office: Av. } Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Last updated: 16 November 2020 Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. - Calling from within the UK: 0333 014 4512 Dear Mr Brennan Thank you for taking the time to leave a review. We are remunerated by commission for the arrangement, service and renewal of Please check with your phone provider if you are unsure about how much a call will cost. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . } a:visited, I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Get in touch with us if youd like to make multiple changes to your policy. false, We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Have a fantastic holiday. But I am still waiting for the activation email. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. ERGO Seguros de Viaje I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. A company who has to bang on about diversity isnt a diverse company. Have a fantastic holiday. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Isla Graciosa, 1 Verification can help ensure real people write reviews about real companies. They take your money easily but getting help when you need it is a different story. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Your agent was fine, but your system baffles me. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Companies can ask for reviews via automatic invitations. You can be certain that youre talking to the right person at the right time. .fancybox-title {} .mobile-nav .icon-caret svg { It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Worked for this company and had a bereavement. .wslide-caption-text {} 2730-055 Barcarena, Customer Services Department My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thank you for your feedback and sorry to read your comments. .wsite-button-inner {text-transform: none !important;} dealt with it promptly and courteously. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. } Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? In the end left the company with 66 pay in a cost of living crisis with child. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Don't Pay out on Holiday cancellation due to Death of Parent. Weve helped millions of people find a resolution. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. As I was desperate I bought it. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} I started at Staysure as a sales agent nearly 6 years ago. They have made a bad situations 10 times worse. Thank you for choosing Staysure. (yes - you get penalised financially for helping customers). There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. I was really impressed how EASY and QUICK to claim and get the money back. _W.storeCountry = "GB"; Monday to Friday: 8:30am 8pm She had to cancel her holiday to undergo treatment and submitted a claim. Sunday: 10am 4pm, Christmas hours: So you can be confident that youve got the right cover, thats tailored just for you. Consumer guides, newsletters, surveys and more! Filter. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. var STYLE_PREFIX = 'wsite'; - Email address - Full name - Telephone no. We are investigating your comments and will contact you shortly. Lack of direction from middle management and above. } A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. The operative on the phone was superb and I thank her for guiding me so expertly through the process. Therefore i lost out on the deal. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Staysure Remote Customer Service Representative Salaries in Sunday 25 December: Closed Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. You can email us at info@staysure.co.uk It left me feeling nervous whether Ive done enough to declare everything. })(); Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. .wsite-product .wsite-product-price a {} Wishing you all the best for the future. Monday 26 December: Closed Thank you for posting your comments. Policy purchased, but I am not happy. your insurance policy. "560799075470977588", I could put it down racism but overall they are just a horrible company who treat people bad. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Offer comprehensive training to fullfill the role. Policy came through as expected. Seemed silly, but so be it, or so i thought. Free interview details posted anonymously by Staysure interview candidates. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. The People Team. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Working as a Customer Service Representative at Staysure: Employee and make your voice heard. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. My bugbear with insurance companies is the usual interminable wait for queries to be answered. Staysure Customer Service Interview Questions | Glassdoor Your Staysure Reviews. Worst company I have worked for and hope people take this review in and understand you will be another number. Thank you for your feedback. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. The calls are non stop , its very busy and mentally exhausting . .wsite-image div, .wsite-caption {font-size:18px !important;} TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. We use dedicated people and clever technology to safeguard our platform. Even though you can earn a lot with the bonus, the bonus system is unfair. My dad died whilst abroad, he was insured with stay sure. Are you a company? Friday 30 December: 8:30am 8pm, Within the USA and Canada: Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. right: 0 !important; Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Here are 8 tips for writing great reviews. Very friendly, knowledgeable and . No support from customer service managers. PDF Terms of Business I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. (But perhaps that was because I wanted to spend money!). #wsite-content h2.wsite-product-title {} But the actual service once connected to an agent was excellent. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Were available during the following times: I was trying to pay for a quote with them kept waiting for over a day to pay. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js"; Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. - Saturday: 9am - 5:30pm We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure.

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