Please email me at Lorraine.brule@regus.com with your company name and details. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. October 23 evening At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. We use dedicated people and clever technology to safeguard our platform. Thanks again for your comments which help us improve. Office Space and Coworking prices are per person per month and are dependent on inventory availability. this is absolutely gross and scam. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Regards, Sandra Melody Head of Customer Services Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. this is absolutely gross and scam. Any that you do not require can be opted out through your online account. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Any that you do not require can be opted out through your online account. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. BBB Business Profiles may not be reproduced for sales or promotional purposes. Start checking the messages customers send you. We will then confirm your payment date and amount. We have office space and more to suit all budgets, in every city of the world. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Thanks again for your comments which help us improve. I still did not hear anything back yet. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. I would love the opportunity to help further but havent been able to identify your account. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. It goes against our guidelines to offer incentives for reviews. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Regus | Serviced Office Space, Coworking & Virtual Offices Where appropriate, well also take steps to prevent the situation from happening again. They signed me up for things that I didn't ask for - didn't realize it in the fine print. If you were to take direct space or a sublease you would also see these fees in your rent annually. 2. Available for as little as a day, or as long as you need. But change is necessary and you as a change manager will be expected to lead from the front. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. September 14 If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Briana got my call. We did not put a "2000 dollars bill in front of you". This will ensure the agreement ends at the current final date and will not renew further. Using our center address on your website is illegitimate without an active agreement between us. Don't be fooled by that. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Trustpilot is assessing this review in accordance with our flagging process. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. If it has been longer than 30 days, please get in touch so we can investigate further. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Lorem ipsum dolor sit amet, consectetur adipiscing elit. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. This company offers executive suites & office space, virtual offices and meeting rooms. Theyre a great place to connect with colleagues, clients and other like-minded businesses. This company has the worst customer service I have ever experience in my life. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Our invoices are due on the payment date that is displayed on them. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. They are scammers, and incredibly dishonest. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Best regards,Michelle Spire. Regus Online Account Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Here are 8 tips for writing great reviews. Submit a complaint and get your issue resolved. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Companies can ask for reviews via automatic invitations. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. You should receive your refund within 30 days after your agreement end date. Where appropriate, well also take steps to prevent the situation from happening again. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. As you can see from your statement of account, available online (e.g. Regus Business Centre | Better Business Bureau Profile They still continue to send invoices with no one responsible to be there to answer. We have checked and cannot find any payment details set up in your account. Weve cut the cost of selected workspaces* for a limited time only. Turned up at 450 Bath Road, Heathrow. I would recommend that anyone considering using this company to think again! This review was chosen algorithmically as the most valued customer feedback. Its a healthier, greener, flexible, and more cost-effective way to do business. We have a team of specialists available 24/7 to help you find the best solution for your business. Suggested companies are based on peoples browsing tendencies. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. I would love the opportunity to help further but havent been able to identify your account. S. Where's gone them? Lets find the right workspace for you and your team. Please advise what can we do to get back our retainer refund? The complaint has been investigated and resolved to the customers satisfaction. Be part of a vibrant coworking community with dedicated desk or hot desking options. DO NOT give them your payment info, DO NOT sign with them. Originally, total costs 20k THB, but end up with 50k THB. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. 9. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. We found a responsible person where we inform her about the problem. Receptionist only can communicate by email, even for the most important things for your business. Originally, total costs 20k THB, but end up with 50k THB. This company bills you for services you do not use. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Hi Mike, Im sorry if you felt the need to escalate this. I sent Regus how my retainer process is going? Were clear about this from day one. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot I told you my account number is 9054006! And we have the solutions to help you work this way. It is clean and smart and well organised. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Setting up an automated payment is straight forward and can be done through the online portal. September 22 We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Avoid at all costs. Hi Hannah, Im sorry if you felt the need to escalate this. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Lease period: April and May 2018 That exception is made on the understanding that an additional service retainer is payable. I signed a lease agreement with Regus for an office space We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. 2023 Trustpilot, Inc. All rights reserved. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. same goes with debt collector from malaysia that emailed me abt 3 months ago. This does not affect customers who have a permanent space as these are reserved specifically for them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I really thought that this company would be a good option for expanding our business. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Trustpilot is assessing this review in accordance with our flagging process. We pay those as well. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. PDF These General Terms and Conditions apply to Office/Co -Working - Regus October 6 after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Regus flagged this review for containing harmful or illegal content.Read more. Requesting your retainer refund is very easy: simply log into your online account (i.e. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Work wherever you need to with flexible access to our global network of workspaces. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I called Regus account desk and Dom S. got my call. I called them again, which procedure took my time for 3 hours. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them.
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