Your temporary access token will be sent to the . The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. enTouch Legacy Ticket Submissions An eligible household is limited to one monthly service discount and one device discount. You deserve the best phone and the best service! It will go through a complete power cycle. Text messaging and data rates may apply. Login to MyAccount using your email address and password. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Find your state-specific qualifying information here! Safelink is the oldest and the largest company providing best free government smartphones for years. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Specialties: This location is closed to the public. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Consent for calls and texts is optional and can be revoked at any time. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Why Register for MyEntouch? ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Any inaccurate information will delay the port process further. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Not only did he succeed professionally, Bovay also gave . Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. We're here for you, 7 days a week, 7am-12am Eastern. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. enTouch Wireless reserves the right to block calls to any country or international number range without notice. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Veterans Administration benefits statement. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Social Security benefits statement. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. 3 consecutive months' worth of your most current pay stubs. Customer's Account Number *. Click here to view the Paper Application options. Lifeline participants may continue their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider. Promotional offers may be modified or withdrawn at any time. Please enter your username and password to access your account. Taxes and fees included with service plan pricing. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Divorce decree or child support document. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. For more information about ACP eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 866-488-8719. BROADBAND DATA. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Videos stream at DVD quality (480p). Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). The ACP provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10.01 and $49.99). ACP is a federal government program operated by the FCC. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. Click here to enroll today to see if you qualify! An eligible household is limited to one monthly service discount and one device discount. An eligible household is limited to one monthly service discount and a single, one-time device discount. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Offerings vary by state. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. The ACP monthly service and device discounts cannot be transferred to another household or individual. www.EnTouch.net 281.225.1000. Well be available any time you need help with your phone or your service. Tell Customer Support you want to Port your current phone number to your new phone. Data throttling may apply to users with very high levels of data usage. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Channel Line Up; About Us. Qualify by Program Medicaid / Medi-Cal SNAP / Food Stamps / CalFresh SSI Veterans Pension and Survivors Benefit + More If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Learn more about Lifeline and qualification. Note from ENTOUCH CEO: Let us join you on your journey. For more information about your FREE Affordable Connectivity Program benefit eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 611 or 866-488-8719. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. By opting in, you are selecting enTouch Wireless as your ACP service provider and agree to these ACP Terms and Conditions. Meets the eligibility criteria for a participating providers qualifying low-income program. Get two months of Amazon Prime on us when you qualify for eligible TruConnect phone plans. To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. International calling does NOT include text messaging, picture messaging, or video messaging. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Customers may have one ACP and one Lifeline benefit per household. LITTLE ROCK, Ark. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. You can apply your ACP discount to any available enTouch Wireless service plan. Customers can contact enTouch Wireless customer service by calling 611 or by calling the toll-free enTouch Wireless customer service number. Please use this form to submit enTouch Wireless (Legacy Rev.io) Customer tickets to the Tier2 Team for review. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. All prepaid minutes and payments are generally credited instantly to a Verizon account. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. You must opt-in and choose an eligible ACP service plan. Step 4: You will be prompted to enter your pin. 3 consecutive months' worth of your most current pay stubs. Copy of last year's State or Federal income tax return. Copy of last year's State or Federal income tax return. Promotional offers may be modified or withdrawn at any time. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Power On the phone. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. Congress recently created the Affordable Connectivity Program, or ACP, which is a new long-term, $14 billion program. Power On the phone and call 866.488.8719 to Activate! If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible, or you may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. OFFERS MAY VARY BY STATE and service may not be available in all areas. If you need any additional help contact Ting at 1-855-846-4389. Other terms & conditions may apply. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. The following are the Affordable Connectivity Program (ACP) Plan offerings from enTouch Wireless: ACP+Lifeline Plan Offerings (where available): ACP only Plan Offerings (where available): *Service plans include up to the first 6 GBs of data (or lesser allotment designated in plan) at up to 1 Mbps, remaining data up to the designated service plan allotment at up to 512 kbps, and for Unlimited plans only, unlimited data above the service plan allotment at up to 256 kbps. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. An eligible household is limited to one monthly service discount and a single one-time device discount. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. No. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. You may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates plus applicable fees and taxes. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? Divorce decree or child support document. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions.
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