If people in the social housing sector are treating tenants like that they just lose all hope that anyone is ever going to treat them well. They own land built on by Ms Z. A curved boundary can be very difficult to establish unless there are features shown on the Title map which are still in existence on the ground. There is a process under which registered owners can obtain definitive boundaries from the Registry but at a cost, With building plots becoming ever smaller and in need of precision and cartographic technology advancing there is a strong argument for a national survey giving reliable boundaries to all plots of land. Hope Thrift Bellgrade, Search Gumtree.com; Post ad ; Menu Login/Register Enter a location to see results close by . Complaints about neighbours - Shelter England Heather Cheesbrough, the six-figure salaried council exec in charge of the planning department, https://www.gov.uk/party-walls-building-works, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action, undertaking a review of the members enquiry process (even elected councillors struggle to get prompt replies to their questions), having more team managers respond to complaints, implementing a new complaints management system and improving communication with residents over delays in complaint handling. They can refer you on to environmental health if the problem is serious enough. Homepage - Croydon Shire Council Sadly there isnt a bottomless pit in which to cast the lot of them. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Purley Way kitchen showroom has special offers this weekend, Planning department judged at fault over boundary dispute. Ms Z partially removed two of the three stanchions and left the third one standing complete. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. They went to the High Court and in April 2018 obtained a court order which confirmed this. Nextdoor But on November 18 last year, the committee approved the demolition of 89 Hyde Road and its replacement by a block of nine flats. A ward councillor, Lynne Hale, spoke at the meeting and raised a series of concerns regarding the overdevelopment of the site. Complaints and feedback - Bristol City Council If you have a story to share about housing conditions, email housingstories@itv.com. Just another episode in the regular shambles at Fisher's Folly Another day, another ruling from the Local Government Ombudsman against Croydon Council. I remember thinking that I couldnt live in this for a day, never mind for months and months and months.. COMPLAINT 202011660. He says that the smell and the cold he encountered in that Croydon council flat have stuck with him as well as knowing that repairs teams had been round and she had called the council over and over again. The scale of corporate dysfunction at Croydon council prior to its collapse into bankruptcy two years ago was serious enough to warrant police investigation into potential misconduct in public . Enter your email address to subscribe to this blog and receive notifications of new posts by email. And theres a culture of not actually listening to what theyre saying. How we deal with corporate complaints. The council's cabinet is set to meet today (Monday, March 8) at 2pm to discuss the 2021/22 budget ahead of a full council meeting this evening. Once this form has been completed, the information will be forwarded to the relevant team for action. If you are an owner occupier, please seek independent legal advice, For the Guaranteed Rent Scheme please email. The complaint included reference not only to the unlawful tailpiece but also to what I maintain were misleading statements made by the applicant, the agent and council planning officials alike leading up to the committees decision. Noise Nuisance - Croydon Nuisance. No public servant has understood their responsibility or how to show contrition since. Routinely, the Ombudsmans office, when issuing its rulings, avoids identifying the complainants. Contact details of agencies and organisations which can help with anti-social behaviour. Consequently, Mr X returned to court seeking an order for their removal. Ombudsman finds Croydon council did not carry out assessments, provide 'Mr D' with a support plan or offer him a personal budget. Monument Beach Bourne, Ma, Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. The two neighbours who really owned the property even had a court ruling in their favour over the incursion on to their land. The implication is that there are too many complaints for the current management to handle, so wed better get some more 50k a year (and the rest) managers to fob people off. In charge: Alison Butler, the cabinet member for housing until Oct 2020. Croydon Council. Nine months on and council tenants are still being ignored You could use a mediation service if raising the issue informally does not . Dan Hewitts first report on the News At Ten was the start of an odyssey that would go on to highlight cases of poor social housing conditions across England. We didnt and were still waiting. Croydon council's housing department operated with "a poor operating culture with a lack of care and respect for tenants" resulting in accommodation being left in terrible conditions, a . Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. It is not clear the council gave any further consideration to the certification issue before January 2020 when it determined the application. Noise nuisance. If it's an ongoing situation, keep a record of the events in a diary noting . London. Read more: Developers given free rein from a council with no controls There is no discretion in that. The complaints process - Stage 1 Once your complaint is received, the relevant department will aim to deal with it as quickly as possible. The gaslighting is astonishing. The study also indicated that 1 in 3 neighbours have had some kind of a dispute. Inside Croydon understands that council tenants affected by the neglect and disrepair of their homes had not been given the courtesy of first sight of the report.. Councillor Ali - who, after six weeks, has yet to fulfil her promise to meet in person . Croydon Council. Posted. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Complain to environmental health about private rented housing It is established case law that local planning authorities cannot withdraw and re-issue decision notices to correct such errors. The law is clear that applicants must produce certification to show whether they are building on land they own or which is in third party ownership. And as the Ombudsman points out, It also says that anyone who knowingly or recklessly issues a false or misleading certificate is guilty of an offence.. They remain so. Yet when it comes to using HRA money to improve the living conditions of existing council tenants, officials at Fishers Folly seem remarkably reluctant. The resident made further complaint s on 21 August 2020 and the landlord issued a formal letter about the problem to the neighbour in line with its complaints policy. Am I missing something? To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Woman arrested after four boys die in Sutton house fire, Nine months on and council tenants are still being ignored, a damning report from independent consultants found systemic failures and incompetence at the council and its repairs contractor, Axis. Bonfires generate around 30,000 nuisance complaints to local authorities each year. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Heather Cheesbrough was in charge when Planning Policy SPD2 was written. This included the garage under construction to the south of the plot. Attribution. The council said the next phase of its Streetspace scheme will launch on 28 September and will use planters and signs to transform four more streets into places to walk, cycle and exercise while maintaining car access for their Also, if you are planning an international move, we can do it. Croydon Borough Neighbourhood Watch Association. I would put out a plea to maybe cut the officers a bit more slack, particularly the ones, at my lowly sort of level, that are not managers, have no control over how many applications they are allocated, and also have no real control over the policies they are required to apply, or the Planning Laws that govern their powers. In January and February this year, Mr X sent the council three emails, chasing a response. Unlawful (and extensive) excavation works has thereby been allowed to continue (by default), necessitating large lorries using adjacent roads, the control/management of which the CLP was meant to control. It's all public. But he says because the council gave Ms Z planning permission, she undertook further building work. The court granted this in January 2020, the Ombudsmans report states. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. But Inside Croydon is aware of formal complaints being filed within the past month about the supercilious and condescending approach of senior council officials to Regina Road residents at recent meetings. Mr Patel might be best advised to contact a qualified property ( legal / building surveying) professional to check whether his neighbour has a legal right to build the wall on Mr Ps land. But Hey, that sounds like hard work and it would expose to public scrutiny just how useless these two are. doors being closed. The council invited Ms Z to apply for planning permission retrospectively, which she did 12 months later, in May 2019. Mr X has previously gone to court and won orders declaring Ms Z has built on his land and entitling him to remove structures built there. Tweets & replies. Thursday to Sunday. To WM then you, as land owner, have far more powers to stop development on land owned by you, than the Council as Local Planning Authority has. Just another episode in the regular shambles at Fishers Folly. For it to constitute a nuisance, the relevant activity must not be trivial or unreasonable. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. croydon council complaints about neighbours - vvinternational.in Dont worry we wont send you spam or share your email address with anyone. Now you might well think that Townsend, as someone with her qualifications and experience, in a position of such significant (delegated) power, would have known this. Contact the right team at the council. United Kingdom, NEW Help improve this site by It confirmed it had written to the neighbour after the residents initial report of him urinating down the drain and the tenancy team would continue to monitor the area. 3 1 March 2021. Council planners' 3-month delay over Sanderstead complaint Indeed, it has been Croydon Councils policy, under successive chief executives Nathan Elvery, Jo Negrini and now Katherine Kerswell, never to publish Ombudsman rulings against the authority. The application was retrospective, and the council had photographs from May 2019 that showed the strutural stanchions on Mr X and Mr Ys land. London. Council complaints? Croydon makes it into worst 10 Tue 24 Nov 2020 01.00 EST. Croydon council on verge of bankruptcy after risky investments This DCP supplements and supports the Ashfield Local Environmental Plan (LEP) 2013. This time, through a relatively minor boundary dispute between neighbours, the Ombudsman has exposed massive levels of incompetence in the councils planning department. Where neighbours support local businesses and get updates from public services. Class E buildings etc incidental to the enjoyment of a dwellinghouse Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. Ultimately it seems very like a boundary dispute between neighbours and Planning Departments are not best placed to become involved. (19%) COMPLAINT 202011660. If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. As a last resort you can take legal action through the courts. If the dispute involves a statutory nuisance (something like loud music or barking dogs), you can make a complaint to your local council. Your Croydon. This team is usually your first point of contact as a private renter. Also, with workloads the way they are nationally most Planning Officers simply dont have the time to deal with things as closely as they would like. The ruling stems from a long-running boundary dispute between three neighbours, where one of them started to build a garage on land that they do not own. Many residents have already chosen to take advantage of the scheme to plant trees as groups, contributing as little as 3 per person, raising the full amount as a team." Read more: Croydon shamed over dangerous squalor in council flats PDF Complaints, compliments & comments - Croydon Cheesbrough tried to jump ship, failed, and now she wants to stay at Croydon, and carry on mismanaging planning. tenancy document that obliges the resident to behave in a way that is not antisocial or causes a nuisance to your neighbours. Open Menu. Report street litter to your local council / mySociety It was not as if the councils planners had not been on notice about the on-going boundary dispute. 535 Following. Were not stopping. 11 hours ago 11h. Hewitt has spent most of the past year researching and following up countless other instances of appalling conditions in council and housing association homes. The leadership is helpful, creative and always supportive. Importantly, complaints help us to improve our services for all customers. . If you need reminding, your response is now around 10 weeks overdue. I Love Croydon Reviews | Read Customer Service Reviews of croydon.gov.uk In the 10 weeks that had gone by, there had been no mention of this requirement. Local groceries, essential shops, parks and other amenities nearby. I argued that the decision to give this undertaking any weight when determining application 20/00108/FUL was another error of law and further reason why Townsends decision notice could and should be seen as unlawful. They made the council aware of the dispute over land ownership and the 2018 court judgement. On 22 July 2021, I informed Robert Snodin, (then-) Trees and Enforcement Team Leader, that this developer had already breached pre-commencement Condition 5 [Construction Logistics Plan (CLP)] and Condition 15 [tree removal]. see https://www.gov.uk/party-walls-building-works. Everything about their lives starts to crumble and fall apart. Night hours. There are rules about heights of structures, their maximum height alongside a boundary, the area of land that can be covered with sheds without the need for planning permission, and heights of walls, fences gates etc. . He and Mr Y will now incur more time, trouble and expense in returning to court to seek a further order for removal of building work. I have used the service on many occasions and found it very useful with prompt response to most complaints. Planning enforcement. Read more: Feeble planners allow builders to get away with (tree) murder. On the morning of July 7, Mr Newlands called again to tell me the road had been blocked for more than an hour, without warning or signage, while demolition machinery was delivered to site. Would you please confirm that you have re-joined the Institute, or in the alternative, when you intend to finally remove any reference to your membership of the Institute from your Linkedin profile and elsewhere. If it's an incident that has already happened and doesn't need an immediate response, call the national Police non-emergency number, 101. Laws on Keeping Chickens - Poultry Keeper The parish council said it found vehicles travelling in . The court judgement established the boundaries of Ms Zs house. giving feedback The council will expect you to discuss the issue and negotiate with your neighbour first. The Town and Country Planning (General Permitted Development) (England) Order 2015, https://www.legislation.gov.uk/uksi/2015/596/contents, particularly as set out under SCHEDULE 2 She has turned rogue and now only sides with developers. But at least shes no longer claiming to be a chartered landscape architect so thats nice. The Planning department can advise on height of wall needing Planning Permission (PP) , which will depend on whether the wall is alongside a highway. Read more: Ali accused of cover-up over findings on council flats scandal Antisocial behaviour | Croydon Council There may be visible damage to suggest a crash or signs the vehicle has been stolen, such as: Abandoned vehicles can cause a nuisance by obstructing roads, traffic and pedestrians. The council can also apply to the magistrate's court for a warrant to enter premises and seize equipment that is causing a nuisance. If you're unhappy with something we've done, please let us know. This is well established.. When the law is broken there must be legal redress against the vandals (developers) and where the council fails to take action against those responsible for such failure. Based in Croydon and edited by Steven Downes. Council's 'urgent' inquiry into housing scandal is slow to start The council also apologised to a couple who complained to the Local Government and Social Care Ombudsman. An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. Based in Croydon and edited by Steven Downes. Three days after the council approved planning permission, Mr X got back in touch with it saying Ms Z had recommenced building the garage and was committing a further trespass on his land. Croydon Council. A Croydon house known for drug-taking, harassment and antisocial behaviour has been boarded up by council enforcement officers. He is supported in his complaint by Mr Y. By STEVEN DOWNES, The shame that wont go away: the latest edition of Inside Housing magazine, featuring Regina Road and ITV News reporter Dan Hewitt. To help us improve GOV.UK, wed like to know more about your visit today. open 9am to 4pm, Monday - Friday. Croydon council declares effective bankruptcy for third time in two I cannot see the council scrutinised Ms Zs service of Certificate A through any such process here. Complaints Management; Contact Us; Coronavirus (COVID-19) Corporate Plan; Croydon Shire Planning Scheme; . In June 2019, the council contacted Ms Zs planning agent querying if she had presented the correct certificate. Talk to your local police about ongoing crime and anti-social behaviour issues: Contact your police safer neighbourhoods team, NEW Help improve this site by They say this is necessary as the existing court orders do not allow them to remove the further building work undertaken by Ms Z after she received planning permission.. On July 3, I was phoned by Mr Newlands, who told me that all the trees on the site were being cut down. Meanwhile, Ms Cheesbroughs response to the springtime Complaint is now 22 weeks overdue. Mobile Homes For Rent Hartland, Mi, Media. Most councils have yet to confirm plans, with about a third indicating they may propose a 3% increase. . Report Illegal Parking / mySociety I knew nothing about the development I found out afterwards by way of a backdated letter. Re Mr. Harveys comment above, I would comment that Land registry plans (at least, those shown on the Land Title documents) rarely if ever show the ownership of a boundary fence. giving feedback Heather Cheesbrough: had her mind on other things, like a new job. Drainage is really important here; it is becoming increasing concerning that the foul water sewers in Riddlesdown are carrying more water than they are designed for and as a result areas downhill from here are suffering frequent episodes of flooding, often foul water and sewage. The aim of the charity is to support local residents who are concerned about crime such as burglary, scams and anti social behaviour. JR. Jroc23 Roc. And if they say that Croydons planners are, at best, negligent, or at worst, incompetent, then perhaps it is well overdue that suitable action is taken at Fishers Folly. Drop a pin on the map, describe the parking issue, and send it off - it takes just a couple of minutes. It found that at its southern and western boundaries, the garage trespassed on land in the ownership of Mr X or Mr Y. please note that the Stage 1 Complaint was addressed to YOU and it is from YOU that we expect a substantive response . The condition of the neighbours trees and vegetation. The council took action in response to ongoing neighbours On Saturday 6 August, the family and supporters of Mr Duggan, numbering around 120, marched to Tottenham police station to protest about the shooting. Planning enforcement - Local Government and Social Care Ombudsman But it said this was a civil issue and as such not a relevant planning consideration. When noise exceeds the permitted level, the district council can investigate and take action against the neighbour or other noise source. How things have been allowed to get so bad is beyond belief. We are committed to making our website accessible to all visitors. If you feel that these rules are not being adhered to, you are advised to contact the council for guidance/to make a complaint. Our approach. CR0 1EA. Im afraid this is just the tip of the iceberg for the Croydon Planning department. If we receive a complaint from you about neighbours playing loud music, we will send a letter to the alleged offender(s) asking them to keep the volume down. Support is available for you or someone you're worried about. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Over a hundred years, maybe 33% of the countrys existing properties would come up for renewal. If you think a vulnerable adult is being abused in any way, you can report this as a safeguarding concern. A brand new Croydon library could be sold off before it's even been used; Read More Related Articles. The site now floods on a regular basis. Tell us if you're unhappy with something | Enfield Council Further council plans to make the town greener include an electric bicycles hire scheme. However, this week has been very different because in and amongst my usual e-mails, I have received messages from residents raising serious safeguarding issues. If your neighbor complaint is more of the barking dog Croydon Council installed a new CCTV camera in the town centre, on Charles Street, in November 2019 following complaints about inconsiderate parking by the Q-Park car park. This section has information about making a complaint about neighbourhood noise. Croydons planners have recently lost a significant Judicial Review case in the High Court for their failure to enforce conditions on developments around the borough. By this stage in the Ombudsmans report, the author is clearly warming to the theme of the mind-numbingly, staggering incompetence of the Croydon Council planners.
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