Even if you are, it's likely to be a more complicated process. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. drug injury lawsuits and product liability lawsuits. Coronavirus outbreak: cancelled or postponed events - can I get my money back? Take a photo of a faulty item and add a brief description. We may investigate complaints and violations of our policies. How to get a refund from Viagogo - Quora In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Even after I provide my bank statement to them and their . Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Dial +1 (866) 788-2482. 6.6 No Agency. That's not something you're likely to shake off. Carnaval Barranquilla Tickets. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. I have been fighting with viagogo since October of 2021 with an canceled event. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. In the case of refunds, we appreciate our customers patience while we process their request.. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard viagogo - Buy & Sell Concert, Sport & Theatre Tickets I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Viagogo reviews, customer feedback & support. Which? Ha*Ash Concert Tickets. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Backstreet Boys Tour 2023. 2.6 Making an Offer. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. This company is a total scam. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 4. . 1.3 Modification. Gig tickets: How to get a refund when the show won't go on 4.1 Double Posting and Removal of Tickets. viagogo - Buy & Sell Concert, Sport & Theater Tickets Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. You will be entitled to a full refund or a 120% voucher. Concert cancellations blamed on COVID variant leave ticket buyers Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. It will stay valid for the new date. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. Nelnet Servicing Data Leak Your Personal Information At Risk! Add in you are not the original purchaser of the tickets. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Which? I have been researching this company and very bad negative reviews, and practices. How to Request a Stubhub Refund [98% Success] - DoNotPay In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. This tracks your activity using third party cookies. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Only to be given the run around. Suggested Article: Verizon Wireless SMS Refund Settlement Details. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. To register, You must provide your real name, address, phone number, and email address. Which? By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Hombres G Tickets. Which? 6.8 All Sales are Final. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. You also agree not to separately contact the Buyer at any time for any reason. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. If You do not qualify, do not use the Services. 3.3 Laws and Regulations. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Such notice shall be deemed given one business day after the email is sent. One Direction Tour 2023. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Paid 250 Euro VS the real cost of 100 euro. Terms and Conditions. FanFair Alliance - Ever get the feeling you've been cheated? But gave me only option was to relist on their site or go to resceduled date. Otherwise, avoid!!! viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. It states that if an event organiser offers tickets to . A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. 3. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. spiritus Forumite. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. If an event is moved and you cannot make the rearranged date, you should be entitled to . 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. You may only use the Services if You can legally enter into and form binding contracts. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News has found. The money belongs with you. Piggyback tickets may not be sold in the same listing. 2.2 Registration. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Refunds, therefore, aren't applicable. Note that Your payment may be withheld if you violate this clause. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Viagogo 'refusing' refunds for cancelled and postponed events - what to This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. You must contact the We will contact you. Tickets for Waste Management Phoenix Open. Can I pick up my tickets instead of having them shipped? 5.4 Making Adjustments. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Note that this is separate from any Tax viagogo is required to charge on its fees. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 4. Eric Clapton Concert Tickets. Unfortunately it might take a lot of back and forth communication. I must have sent countless emails and phone calls. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. You will need a username and password to access the Site and use the Services. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. I am based in Indiana. Arctic Monkeys Concert Tickets. Read Customer Service Reviews of www.viagogo.com - Trustpilot A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. By clicking a link you are consenting to this. viagogo (@viagogo) / Twitter Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Andr Rieu Tickets. When listing seated tickets, all tickets in the same listing must be consecutive seats. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. status of any class action settlement claim. I had put the required amount of 180.00 per a ticket. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Leave us a message by clicking the Contact Us button. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. viagogo - Buy & Sell Concert, Sport & Theater Tickets Please add me to the list. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. All Rights Reserved. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Explain your case the best you can. 2.17 Season Cards. Viagogo | ProductReview.com.au 6.9 Change or Suspension of Site. They did not admit to law breaching and refused to provide a refund. Invalid tickets are defined as anything where buyers are refused entry. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . expected to be mailed out. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. This charge is in addition to the amount originally paid for the tickets. Go on and tell us about your poor consumer experience. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 4.Select the button beside the transaction you want to dispute, then click Continue. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. As well as charged me double the amount. Join The South Shore Hospital Data Breach Class Action, Today! How do I change the email address on my account? Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter 6.3 Allocation of Risk. Which? Viagogo | Complaints | Better Business Bureau Profile
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