City and Colour Concert Tickets. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). 2.16 Season Cards. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. via gogo, viagogo.com | mycashbacks.com Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Contact your bank or credit card company to verify the authorisation of payment to viagogo. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. After you raised a dispute did paypal stop or refund deduction from card? Is that normal? Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Viagogo may have to pay back millions of pounds to fans How Viagogo overcharges its customers - and how to avoid being caught You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. We are not involved in the actual transactions between Buyers and Sellers. You had also spent quite some time sending emails and making phone calls back and forth with the company. StubHub Sold to Smaller Rival Viagogo for Over $4 Billion 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. How much does Viagogo pay per year? This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. Reiwa 5th Spring Tour Grand Sumo Tickets. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. We will not allow You to buy or sell tickets before You have registered with Us. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. I had a flight delay, can I get compensation? Learn more. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Sadly I could no longer attend on the new date which was in October 2021. Click the more button to email us. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. At no time do We provide the Buyer's payment information to the Seller. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. The tickets were bought and sold online, using the Viagogo fan resale platform. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. You are viewing the PayPal Community Archives. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. That helps us fund This Is Money, and keep it free to use. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. We endeavour to rearrange delivery with the customer or arrange a collection point. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. are safe places to buy tickets. Make them aware of your experience and the complaint youve made. To be a member of this Site, You must agree to accept the terms in this Agreement. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Your payment will be initiated 10 business days after the event takes place. You can update your payment method as long as you haven't yet been paid. 1.1 Introduction. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. I resold concert tickets and Viagogo is insisting it paid me - but I And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. PREAMBLE Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. How do I change my payment method for getting paid? All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. 6.10 Notices. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Save as much as you can and opt for investment trusts over trackers. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Check out our video below for advice on how to avoid ticketing scams. Court dismisses Viagogo's appeal on misleading representations and From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 6.6 No Agency. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. viagogo - Buy & Sell Concert, Sport & Theatre Tickets If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. The tickets were sold in October for 180, but so far I have not seen the money. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . The 'Payment' tab is automatically open. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Can I Get a Refund from Viagogo? - GetHuman