903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. However, good things on the horizon! ************ They also have been provided all the information needed to reinstate the warranty. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. Schedule Service Contact Us With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. He's one of the new salespeople hired on since the expansion. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. Unfortunately the truck was sold. Sign in to create your job alert for Makeup Artist jobs in Harrow, England, United Kingdom. Our goal is to give you a better way to purchase and service your automobile. This profile is powered by Birdeye. Well guide you through the process. Buy. When I called the extended warranty company they said the extended warranty was also canceled. And it's all added up to the family-owned dealership earning the fifth spot in the country for GMC pick-up and SUV sales for the month of January. Used Laura Buick GMC for Sale (with Photos) - CarGurus {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. 903 N Bluff Rd, Collinsville, IL 62234 They were supposed to fix a place on the car, but they went back on their word there. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. We treat people fairly and I think that goes a long way in today's world.. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. Dominate search results. The policy covers paintless dent repair, windshield repair, key replacement, and tire and wheel protection. The items you authorized and paid for were completed. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. Click the link in the email we sent to to verify your email address and activate your job alert. Its been two weeks. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. Brian Hockett . It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). The dealership would not honor the peeling paint repairs and classified it as road debris damage. However, you were provided and declined additional repair work to fully repair your vehicle. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. International Association of Better Business Bureaus. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. ***** ******General ManagerLaura Buick GMC******************************* Both should provide you with peace of mind that your vehicle is in sound operating condition. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. (705) 733-3332. I am happy to discuss in further detail if you have any questions or concerns. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. Owner operator at Bessinger's Automotive . I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Quality Buick GMC Cadillac - 165 listings. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. Laura Chevrolet Buick GMC of Sullivan | Inviting Chesterfield, Rolla GLEN TANQUIY. Skip to content. Very willing to work with you and help you find the right vehicle. It has been 2 days since I asked for the information and I still have no response from them. My question has nothing to do with the millage. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. Email Me More info. Along with the truck I purchased a paint/interior protection plan. Last chance! This is why a proration rather than full refund is being offered. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. So idk if they didn't comprehend the what I was saying? LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd - Yelp Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. I have your contact information and will be in touch after the holiday weekend once I have a response. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. Then why are they made available on the website for sale. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. Quality Buick GMC is your trusted Buick and GMC dealer. We went in and they charge us another $1200. Call 618-623-4768 or Email Us anytime! This was all explained to you by our service advisor, ***** ***, prior to work being performed. There is a new drive-in service area and five bays have been added to the service garage. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. Quick response and helped order my Yukon in a timely manner. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! That's out of more than 2,100 Buick-GMC dealerships nationwide. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. Only 577.00 covered by extended warranty. Thank you for bringing this matter to our attention. Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. We have a wide-ranging selection of new Chevy Cruze sedans and Silverado trucks for you to buy. laura buick gmc. The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. Laura will be here. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. In 2020 I already had paint peeling, not chipping, off of my bumper. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. WINAR.MI) (1303_60350), Pharmaceutical Sales Customer Engagement, Shreveport N LA, Jefe de proyectos de infraestructura y servicios tecnolgicos con Certificacin ITIL, Director Regulatory Medical Writer (home-based UK, Iceland, Germany or Switzerland), Assistant Manager, Operations | Keystone Fashion Mall (perm role), Stage consulente applicativo soluzioni enterprise Microsoft Dynamics 365 (1303_58116), See who Orveon Global has hired for this role, Strong experience in artistry, ideally with a qualification, Commercially aware with retail experience, Ability to communicate effectively with Area Manager on business performance, Excellent communicator and can work both in solo and as part of a team, Ability to use Social media to drive customer recruitment. Get a quote on any of the new or used vehicles from our stock. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. His father will be here. There was also residue of dried coolant found beneath the radiator indicating a leak present. But they're also smiling. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Get more reviews from your customers with Birdeye. Laura Buick GMC lists hours for the sales, service, and parts departments. Use our search function below or click the buttons of popular models to start your search! Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. When Glen isn't managing our shop he . Laura Buick GMC Reviews, Ratings | Car Dealers near 903 N Bluff Rd After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. This dealership has told me one lie after the other. ***** ******General Manager***** ***** *** Get up-to-the-minute news sent straight to your device. Clearly false advertising. JOHN SWISTAK JR.,. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. 1620 E Homer Adams Pkwy Alton, IL 62002. 10 followers 4 connections. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. What's really unique is you can see Jack here. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. When you inquire online nobody contacts you. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic COLLINSVILLE Gray 2023 GMC Sierra 1500: Used Truck for Sale - L232081A No car available for me now. Bought vehicle April 2022 with extended warranty from the borrowing institution. Join to connect Laura Buick-GMC, INC. Report this profile Experience . Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Definitely will recommend to friends in the market. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. Meet the Guys Who Make Laura GMC the Best - Laura Buick GMC Jack Anderson III - Internet Sales Manager - Laura Buick-GMC, Inc Please let me know if I can assist with anything. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. Visit us today and see for yourself. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. BBB Business Profiles generally cover a three-year reporting period. Rick DeStefane President-CEO-Owner of Reliant Care . Laura Bogard - Head of Commercial Marketing and Communications - LinkedIn Your comprehensive owner benefit program, Chevrolet Complete Care, ensures our commitment to owner satisfaction. If GMC decides to not right this for me I will not purchase vehicles from them in the future. Bought a used 2015 GMC Sierra Denali from the business. Or, you can lease a new Buick Verano . I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. Laura Buick-GMC's Competitors, Revenue, Number of Employees - Owler Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Laura Buick-Pontiac-GMC Truck, Inc. | Complaints | Better Business Search more new GMC vehicles for sale here at Laura Buick GMC. Glen Carbon residents Susan and Stephen Hagopian are repeat customers who stopped by last week to look at the 2013 Buick Arcadia to potentially replace their old model. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. Quality Buick GMC Dealer In Alton, IL | Serving Hazelwood, MO away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. After several conversations with the **** ******* at Laura Buick GMC he said the when he spoke with the warranty company the were denying the claim because they said it was due to possible cleaners or road salt which caused the problem and falls under wear and tear. I have purchased two from Laura Buick and referred family and friends there. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. By Jan 4 2023 vehicle was smoking and over heating-inoperable. Service Manager. It's a collective group of good people and that comes through for the customers, he said. The cancelation was complete in January. The new showroom at the Laura Buick-GMC dealership. We combine family values, integr Then come to our Buick, GMC and Chevy dealership near Festus, MO, and explore the new Buick inventory! I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. Your job seeking activity is only visible to you. Thank you for brining your concern to our attention. Believe that I have experienced fraud and need help rectifying this issue. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. See details. I am opening up a case with General Motors and sharing your feedback with them. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM Show All. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. truck with the options I was looking for on the Laura Buick/GMC website. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. ****Please Note: We are humans working with computers . (And who knows how many more.). When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. Beat local competitors. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. But anyways I shouldn't have to keep calling to check up on an answer. This is why your vehicle repairs were incomplete. Laura Buick GMC, Inc. (1.43 mi. Report To: Area Sales Manager, Laura Mercier. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. However, once a sale is completed our vehicles are removed from our website in real time. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. We analyze millions of used cars daily. You can unsubscribe from these emails at any time. Along with the truck I purchased a. Join to connect Laura Buick-GMC, Inc. Report this profile . Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. Owner at Laura Buick-GMC, INC Collinsville, IL. View Laura Bogard's profile on LinkedIn, the world's largest professional community. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. | Learn more about Laura Waller's work experience, education . We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. I canceled a wheel protection warranty on 11-23-2021. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. We specialize in lifted trucks and superior service. Service Manager. HERCULANEUM - Used, Certified Vehicles for Sale - Sapaugh Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. Something old and something new help Collinsville car dealership sales soar. Customer service online and in person were amazing and very friendly. They were helpful and friendly. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. Working side-by-side with us., Contact reporter Ramona C. Sanders at 618-344-0264, ext. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. Something old and something new help Collinsville car dealership sales soar After a week the check in light came back on. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation.