Privacy Policy. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Proof of payment is required. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. It depends on how you buy your pass. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Failure to provide such evidencemay make you inadmissible to Canada. It currently shows I have the amount in the pending passes area but shows I have it in cash value. You will select your seats when making your booking. You have up to 6 months to spend down your balance, so you can load the funds. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Comfort VIP Best of the best seats in Comfort Class! We offer a variety of discounts as outlined here. For a quicker response, we strongly recommend reaching out via our contact us form. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. See full menu. Thats why we say to allow a few extra days if you are picking up your value on a bus. Can I get a Clipper card before I arrive? New to Clipper? The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Funds added using Apple Pay and Google Pay areimmediately available for use. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. CA-Clipper 5.3 . Guide To CA-Clipper - Long Entry - ITLnet If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. This means we couldnt process your payment for automatic reloading. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. This page includes debit cards and refunds. Log in to your account with the email address we have on file and provide an updated email address. Some purchasing limits applyas outlined on our sales page. Please plan accordingly and allow sufficient time. The tag will not register if you place your device or card too low or high on the screen. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. The most you can load online at any one time is $255. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. For limited time, riders can get a new Clipper card on their phones for free (normally $3). All rights reserved. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. I loaded value online, but when I tried to use my card, it wasnt there. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. You can set up automatic reloading when you initially order a card and load value online. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Clipper Navigation - Wikipedia opens in new window. Clipper card says still in progress . STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. The reason for this has to do with how much space unused orders take on their computer system. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' When I tag my card, what do the beeps and lights mean? A single beep and a green light means you paid for your ride. Pay With Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. This page includes Proof of eligibility, Eligibility change, and Balance transfers. You will need to use this new email address the next time you log in to your Clipper account. How do I add value to a Clipper card on my phone? If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Yes. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Check Clipper News for holiday or modified hours. Be sure to review the paper ticket fare chart at the station. If you hear two beeps, your value is low. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Check out our sample Victoria Clipper V gift shop menu. There is a $5 fee for this service. Otherwise, you will be logged out automatically. Please note that you cannot use your phone to unlock bikeshares. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. You will still need to use your plastic Clipper card for this. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Yes. Keep your phone handy in case an inspector asks to see your fare. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Within each class, there are upgrade sections as well. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Set up is easy and can be done on the spot or in advance while you are at home. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Everything you need to know when you travel with Clipper! Learn more about using Clipper on your phone. Our vessel also features one wheelchair accessible bathroom onboard. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Can I set up Auto-Reload for cash value and a pass? Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Routes available between Seattle and Victoria. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. See the, To add a card to your Android phone, open Google Pay and click the + sign. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Once youve activated your Auto-Reload, youll be able to see it in your account. Clipper automatically checks for a valid pass. Please check out this 2022 guide to Seattle whale watching. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. To add a card to your Android phone, open Google Pay and click the + sign. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). The Salish Sea is world famous for observing a vast array of whales and sealife. To provide payment, log in to your Clipper account and edit your Primary Payment method. . When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Our departure times between Seattle and Victoria vary seasonally. Try tagging your card again. Can I load value on my mobile phone at a transit agency ticket office? This page includes how to tag, card issues, and visitor info. Boarding starts 1 hour before your boat is scheduled to leave. How long do I have to pick up the value before it expires? Clipper card lost and deregistered : r/AskSF - reddit In addition, we offer a full range of beverages options, including locally-distilled spirits. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. 2,123 Reviews. See the Apple Pay How-To page for more details. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Caltrain. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Youth 5-18 years old get 50% off with a youth Clipper card. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. What happens if my transit benefit order will exceed the $300 cash balance limit? What happened to my order? This happens automatically, with no disruption in your ability to use Clipper. For more information, please see our Seattle-Victoria fast ferry schedule. Log in to your account to add a Backup Payment method. Three beeps and a red light means your card wasnt accepted. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Please visit theGovernment of Canadas websitefor more information. Visit Us Get an adult, Youth or Senior Clipper card Select machines accept credit and debit cards. Clipper cards pending pass? : r/Bart - reddit.com How do I set up and use a Clipper card on my phone? I set up Auto-Reload, but its not showing up in my online account. Use your Clipper card on all Bay Area transit systems, including Muni. This is just another barrier to transit: an opaque payment system. It is charged for those who enter a station, ride a train, and then exit the same station. If you want to change your class of seating, you will need to reach out to our Reservations team. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Once you set up Auto-Reload, we need to confirm your payment method is valid. He started his journalism career as a sports editor in Iowa in 1975. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. For Andriod phones, you may need the move your phone around. This is separate from confirmation of payment. Or get help resolving other issues with your account. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. You can order a card and value online but note we can only mail cards to domestic addresses. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Prior to that he was an assistant sports editor at the paper from 1984-1987. We do not accept cash, checks or debit cards requiring a PIN. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. We also offer special discounts for children and military personnel. The exception is BART HVD, which will be available the following day. No. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. A couple of things have to happen before you can use the value.