It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. You can get instant credit for these issues. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. 8 Instacart Scams To Look Out For And Avoid In 2023 - Ridester $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership . None of these fees are disclosed prior to processing payment. Spawning different items with different damage values? Click that, and then youll see a new menu of items. Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. . Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Just so many things wrong with IC and it really does start with corporate at the top. Click the 3 horizontal lines in the upper left corner and select Your Orders. We cant deliver alcohol if the customer doesnt meet all delivery requirements. 2. Fraudulent damaged items : r/instacart - Reddit Shoppers choose which orders they want to shop/deliver. It earns 5% back on Instacart purchases and a welcome offer of a $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. Refunds on Instacart Express. In 2014 he acquired Ridester.com to share his experiences with other drivers. Got my order which smells like cigarettes, notice I was missing items. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. We can make things right up to 7 days after you receive your order. Shattered or cracked glass. I have been on the phone for the past two weeks trying to clear this up with them. Jessica_lowel 2 yr. ago. I reported mine. One order with Tony's Finer Foods for $105.00 and one order with Sam's Club for $165.00. Why would you go to the store, with rancid food, for "credit"? They did.. And it's questioning my integrity which is upsetting. Same-Day Delivery Powered by Instacart FAQs - Costco Unfair ratings cost some Instacart shoppers hundreds a week - Los Business, Economics, and Finance. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. How to get a refund on an item from my Instacart order - Quora Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Claim it and get a lot of features. hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in placeno tugging or heat damage. Log in to help us get you to the right help quickly. Its best to place Instacart shopping orders at a time when you know youll be available to ask questions about the order. Thank you. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I had this happen to me. Instacart Mastercard Review: $100 Instacart Credit and 5% Back Russell Lauletta - Senior Program Manager, Product Operations In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. See the following options for more information about order issues: Log in to help us get you to the right help quickly. hours. I want a refund ASAP of my original order and I want to not hear from this useless company again. Woman Says Male Instacart Shopper Couldn't Find the Bread Aisle It might be a regular occurrence. When Instacart lowered our base pay, it also removed item commission. Because they took it upon themselves to double charge me it overdrafted my account. Create an account to follow your favorite communities and start taking part in conversations. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . It's the liars and theives that give Instacart and 'us' a bad rep .. If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. Instacart reserves the right to modify or cancel the Guarantee at any time. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. Shoppers who are trying to run a scam will charge for extra items. The total came to $257 and Instacart charged me $72 for a tip. Broken seal. If you are saying they made one mistake on an item, when they. The store is the party at fault. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. kiwa obituariesThis item PVC Vertical Blind Replacement Slat Smooth (White) 10 Pk 82 1/2 x 3 1/2 by Royal Window Coverings. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. Reporting damaged products to receive refund or credit does not affect the shopper. Youd just have to figure out if you want to place the same order at a different time or brave the unknown and venture into the grocery store. Check your bank account for the refunds! . It all depends on the service you signed up for. They were the only items ordered.. Press question mark to learn the rest of the keyboard shortcuts. We'll examine what such a household could earn in cash back using the Instacart . That is OUTRAGEOUS. Stay blessed. Tbh if that was the case I would turn around go back to store and get another one. I entered her EBT information and selected the option to use ebt/snap as the payment method. our party was almost screwed up.The company offered me 10$ certificate to my next puchase. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When Zahara had a rating of 4.95 . In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. Click the 3 horizontal lines in the upper left corner and select Your Orders. Some scammers will place an order and then claim that they didnt receive an item or even that an entire order wasnt delivered. **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. 6. Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. This can be as inconvenient as forgetting your favorite snack or a key ingredient for dinner. You have up to. Company. . $23,495. . $8. Customize & Buy replacement Vertical Blind Instacart is one of the most popular delivery services in the United States. Instacart, great concept, but a huge rip-off. So I was trying to figure out what to do about damaged items that I felt were not damaged when I delivered them to the customer. If you cant cancel your Instacart order, it probably means a shopper has already picked it up and began working on it. Alcohol may never be delivered to a retail business or college campus. You suck. Recently 12/12/22, I was charged $99 for Instacart's annual membership. Then align it properly with the other blind slats. Helps to cover some of the IC fees and markup. I will continue to pursue this until justice is serve! 6 Hot IPOs to Watch Out for in 2023 | baraka Their only way to get a credit is to make the claim. If you selected an item issue, choose the affected item(s). InstaCart Shopper Calls Out Customer Who Lied About Missing Item Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! Once there youll see an option to add the items to your cart again or view the receipt. On 2/14/23/ I placed an order for some salad and some badly needed bandages. Nonetheless, a handful of customers have complained about Instacart's delivery service. 97K subscribers in the InstacartShoppers community. Read more about Brett here. Plus, your first grocery delivery is free! I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. If its a damaged item, as a customer, your only remedy is to claim it as such. I would like all of my money back. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. I also tried opening a second table at the bottom: <spawnabletypes>. Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. For an order placed through the Instacart App, follow these steps: 1. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . So I had a grocery order, and the shopper did absolutely nothing wrong. It has been weeks, and was a great factor in me slowing down with Instacart. I have been a shopper for Instacart since Jan 2022. I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. sometimes you can still have contact with them because if the driver. Our website is supported by our users. Has anyone else had any customers say they had a damaged item? *By clicking Instacart links . billing should be reduced to reflect the items not delivered in the redilivery. I WILL NEVER USE YOU AGAIN. Available in over 4,000 cities in the U.S., Canada, and Australia. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. Uber is coming for Instacart - techcrunch.com Unfortunately, as soon as one bot app gets shut down, another pops up in its place. It sucks when customers leave bad directions or add a ton of items after you've started the order. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. Click that and fill in the correct information to get the refund ball rolling. Instacart processed . One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. Yes there are some dishonest customers. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. As an Instacart shopper, how are you (if at all) penalized when - Quora As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. An Instacart Shopper is instructed to only buy the items on a customers list unless they have the customers approval. The 70th percentile of wage-earning households bring in $107,908 annually and we base spending on that number. But like I said, they are more than generous with their policy. No penalty to shoppers. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. This was a Publix in Fayetteville, GA. Its easier than ever for you to go out there and shop on Instacart and get the refund you deserve. Get Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. I'm a good shopper dammit! Wrong, damaged, and missing items are some common issues that some customers report. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. After they've confirmed it, a refund will be processed. They don't think about why we shop/deliver for Instacart. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" Save my name, email, and website in this browser for the next time I comment. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. For instance, Shoppers will only pick food like fruits and vegetables in good condition. If you aren't 100% satisfied with this item, you may return it or exchange it for free. None of these fees are disclosed prior to processing payment. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. Instacart is one of the best grocery delivery services available, but its definitely not perfect. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. Instacart states on their website that you have to request your refund within 7 days of delivery. Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. Hidden markups, missed sales on Instacart leave customers feeling - CBC Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. So how do you make sure this doesnt happen? App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Some scammers are always out to see if they can get things for free. We cant add over-the-counter items through. Similar to the DoorDash missing item racket, this one takes advantage of the generosity of the company itself. Male Instacart Shopper Sends Woman Photo of 'Out of Stock' Item I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato - instacart.com Unless they gave you a four or less star rating, why worry about it? You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. As a Shopper, you can earn a side or full-time income working for Instacart. Click here to get notifications about new complaints of Instacart. Credits will automatically apply . His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 Instacart Help Center - Refund, Returns, and Cancellation policy - Safeway USA, can lead to their account being deactivated. But if its the product itself, I would report it. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. If youd rather chat on your schedule, you can make an appointment to speak with an agent. Instacart: Grocery delivery on the App Store During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. You can rate your shopper and then go about asking for your refund. In 2014 he acquired Ridester.com to share his experiences with other drivers. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. **Not directly affiliated with Instacart** Get PICS Bakery Damaged Items delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. These 5 trends will dominate fast food in 2016 - Business Insider Chase Purchase Protection: How It Works and How to File a Claim Certain order types (e.g. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. Can't Instacart check the chat logs? I WILL NEVER USE YOU AGAIN. You can check availability in your area with the Instacart app or website. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. But if it keeps happening and people keep reporting them, s pattern emerges, Thanks! She has the calm to handle any customer escalation with enthusiasm and commitment to maintaining . If you dont, you wont be able to receive a refund for your order, regardless of what was wrong with it. The positive note about the complaints is that room for improvement is available. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. Some states require a signature before the alcohol can be delivered. Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. While Instacart allows Shoppers to appeal deactivation, its a time-consuming process where you may lose out on money due to a phishing scam. Common: 2-in x 6-in x 8-ft; Actual . As with almost any online platform, there are scams on Instacart. I was already late for holiday evening and the only open store was far. It . It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. Select Report safety issue under Other issues. 1. Ridester 2022 | ALL RIGHTS RESERVED. Does Instacart Refund Missing Items? - The Grocery Store Guy This will detach the slats and you can easily remove them. In my case I'm retired and cannot live on social security. It all depends on what youre more comfortable using. 2. Contains damaged, spoiled, or otherwise unusable items. I tipped very well and my orders were picked up right away and shopped with real professionalism. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. So do shoppers get penalized for this? I got my money back and left her 5 stars. They are not assigned by Instacart. It doesnt seem there are any repercussions for these shoppers. - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. Log in to help us get you to the right help quickly. While there isnt much you can do to prevent bots, the company claims to be cracking down on bots. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. Customer service said sorry we'll send another driver with a replacement. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. I kind of think reporting the fraud is not really going to hurt anybody. **Not directly affiliated with Instacart** Welcome to the best place to If you notice bot activity, you can report the user to Instacart. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. 4. I had pho. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Desired outcome: Too many bad customers. Instacart reserves the right to modify or cancel the Guarantee at any time. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and .