The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. 2023 Advance Local Media LLC. StubHub is here for you. StubHub.com | Better Business Bureau Profile StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. List of canceled, postponed, and rescheduled live events - Ticketmaster Whenever that might be. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. If you have tickets, the first thing to do is decide what you want. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. AG Racine Announces Settlement With StubHub Over Cancelled Tickets Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Kimmel says, legally, companies cant just change the rules due to COVID-19. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. What happens to Stubhub tickets if it's a rain out? September 14, 2021 - Herring Holds StubHub Accountable Over Failure to Always cover coughs or sneezes with a tissue or sleeve. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. 100 Viagogo refused to refund her . Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Prefer a cash refund instead? Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. 72 hours prior to the event). By choosing I Accept, you consent to our use of cookies and other tracking technologies. We'll email you when an event is canceled. Community Rules apply to all content you upload or otherwise submit to this site. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. 2023 CBS Broadcasting Inc. All Rights Reserved. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . They're trying to claw that back. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. What To Do If Your StubHub Ticket Turns Out To Be Fake Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. In. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Coupons can be applied to one or multiple StubHub. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Receive a coupon for 120 percent of your original. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Unfortunately you will not be entitled to a refund. StubHub was pressing hard to get money. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . To learn more or opt-out, read our Cookie Policy. If sellers had events canceled, StubHub would. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub to refund canceled events after pandemic complaints Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. It depends on where they got those tickets. Help us improve this article with your feedback. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Sorry we couldn't be helpful. For your convenience, we will directly add it to your StubHub account once the event is canceled.. StubHub notes it was the first to offer the 120% credit for canceled purchases. | CT Call 211 | Centers for Disease Control and Prevention. How do I get a refund from StubHub? The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Will I get a refund if a ticketed event is canceled because of coronavirus? Emily Walsh. Read more about event statuses. As if the cancellation of sporting events and concerts wasnt enough. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Followhim on Twitter at @ProofHearsay. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. and click the Request cash refund button on the appropriate credit. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Sep 15, 2021, 1:28 PM. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Stubhub does not have the money for refunds and recently admitted so in court. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. All Rights Reserved. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Ways to get your money back for an event cancelled due to - Finder By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. [1]You already know that. Will 2021 Become StubHub's Nightmare Year? - forbes.com Kimmel believes the case will be resolved within the next 12 months in favor of consumers. Yes StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. StubHub updated their policy today. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . 2875 Michelle Dr., Ste. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. February 16, 2021 March 13, 2020 by Brett Goldberg. * 21+ (19+ CA-ONT) (18+ NH/WY). Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. StubHub suspended that policy in March 2020, following the mass . Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Tel: 601.427.4050 But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Open the SeatGeek app. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Then theres the question of the legality of the move, beyond any ethical shortcomings. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. That means all of those remaining or yet-to-be-played games hang in limbo. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. No problem. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Its just missing with no explanation. NO MORE REFUNDS. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Prefer a cash refund instead? StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com The fired Google engineer who thought its A.I. Wheres that guaranteed refund? If you've purchased tickets, you'll . The organizers stuck to their no . Attn: Litigation Department Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Did you find it helpful? Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Why Is Stub Hub Legal - isalegal But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. Copyright 2023 CBS Interactive Inc. All rights reserved. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. In March of 2020 t When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. StubHubs return policy is called the FanProtect Guarantee. StubHub will offer refunds for canceled events but not postponed events. As if the cancellation of sporting events and concerts wasn't enough. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. In part, thats why theres all the angst. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. StubHub to refund canceled events after pandemic complaints Explain your scenario, and provide any applicable evidence. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Market data provided by ICE Data Services. StubHub to refund canceled events after pandemic complaints - KHOU Customerscomplained to the press andfiled lawsuits. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. To enjoy unlimited access to our journalism, subscribe today. / CBS New York. 2. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Buy sports, concert and theater tickets on StubHub! Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Refunds will be equal to the original purchase price. Lets pick a winner in every mens college basketball conference tournament. And StubHubs award-winning customer service is on standby to help with any issues or concerns. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Fax: 205.328.7234, 603 Duling Avenue Stated performance for THIS DATE, THIS EVENT, is canceled. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHub to refund canceled events after pandemic complaints If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). The credits are valid through the end of 2022. But these are unprecedented times.. This material may not be published, broadcast, rewritten, or redistributed. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Prefer a cash refund instead? Read Customer Service Reviews of stubhub.co.uk - Trustpilot Its not acceptable, he said, explaining what to write. Set your price or use our recommended price and tap List tickets. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Select the ticket group you'd like to sell. The credits are valid through the end of 2022. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. For big sporting events, when is a sellout a sellout? Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Have already received refund from credit card. Jackson, MS 39216 Viagogo 'refusing to refund fans' for gigs cancelled in pandemic pic.twitter.com/onFRrGVh6S. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Those will be paid out by the end of May. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Just three weeks later, the company issued an update on their coronavirus policy. COVID-19 Impacted Events Updates : StubHub [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). 21, et. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. At regular volume, we can afford to take that risk. In the past, cancellation prompted a full refund from the online ticket broker. StubHub to refund canceled events after pandemic complaints - KXTV Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. It had already been disbursed to the sellers. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said.